Our Agency uses the Deposit Protection Service — so our tenants can be sure that all deposit issues will be dealt with professionally and with access to a free arbitration service if necessary. The Deposit Protection Service website is www.depositprotection.com— this holds all of the information you may need, as a tenant, on the deposit processes, including how to request a new deposit ID should you lose your initial paperwork.
If you detect a problem with your heating system, or any appliance in your property ring us immediately. The sooner you report the problem, the quicker we can get a contractor to investigate. Don't leave it until 4pm to report an issue as it can take a whole working day for parts to be ordered, or for our contractors to schedule an appointment, so the sooner the better.
If you have an emergency during the hours of 12pm on a Saturday to 9am on a Monday, or on a bank holiday, you can text 0755 5303 471. This phone does not receive incoming calls, so please text your name and address and a brief description of the problem, and we will advise you from there.
Moving out? Make sure you hand your notice to us in correct form; in writing and 'on or before the due date of your rent'. We provided you with an information form when you moved into the property with a clear explanation of this process. However, if you're unsure, please call us for advice — otherwise it could mean that you have to pay an extra months' rent to your landlord if you don't hand your notice to us correctly.
If you decide to move out, then it's worth putting in a bit of work to ensure that you maximise the chances of getting your full deposit back. As long as the condition of the property is the same as when you moved in (with the exception of normal wear and tear) you'll have no problem. Here is what you should do: