We are happy to provide a copy of our Company Complaints Procedure upon request. Please email [email protected] or [email protected]. You can also email [email protected].

We are a member of both the TPO Sales and TPO Lettings ombudsman schemes. These provide independent advice to clients that have raised complaints with companies but the complainants feel their issue has not be adequately addressed via the internal Complaints Procedure of that company. The TPO can be contacted on the following:

Tel: 01722 333306

Email: [email protected]

Website: www.tpos.co.uk

Since April 2019 Letting Agents have been required by law to be part of a Client Money Protection scheme that protects payment (such as rent and deposit monies) which is received by agents and makes sure landlords and tenants are compensated if an agent cannot repay their money, for example if an agent goes into administration. We are part of a Client Money Protection scheme governed by Money Shield and we have to submit our accounts on an annual basis for assessment and to confirm that we are operating in a professional, compliant way that protects both Tenants and Landlords funds

We are a member of the Anti Money Laundering Register, held by the Government, which ensures that we are aware of processes that can be linked to Money Laundering activities and financial crime in our industry. All of our staff have been trained in Anti Money Laundering awareness and this training is repeated on an annual basis to ensure that we are as up to date as can be on current legislation and awareness. Our Anti Money Laundering Compliance Officer is Jackie Lee.

You can find out if an Estate Agent has registered with HMRC under the Money Laundering Regulations by using this link:

Check if a business is registered for money laundering supervision - GOV.UK (www.gov.uk)

We take your personal data security very seriously. We continually assess how our client’s data is stored, and have systems in place to hold and destroy data in a compliant and secure manner. Our Data Controller within Dale & Collins Estate Agents is Jackie Lee

Dale & Collins Estate Agents can provide you with a list of our current fees for both the sales and lettings sections of our business. These fees are constantly being updated, amended and adjusted to ensure that we can offer the most competitive fee structure in the current market. Please email [email protected]. or [email protected]. if you wish to discuss our fee structures.

We take NO referral fees regarding recommendation of local Conveyancing firms for our property sales. The firms we recommend are recommended purely on our experience of their excellence and their ability to provide a service to clients based on an approach similar to our own company ethos – excellent communication, care for their client and upholding professional integrity at all times.